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Return and Exchange Policy Print E-mail

Mind & Body Products, LLC Return and Exchange Policy

We make it simple and convenient to return MindandBodyProducts.com purchases.

If the merchandise you have received is damaged, please email us using the contact form on our Mind & Body Products website, or call our business line at 920-739-1259. We’ll be glad to do an exchange at our cost and send you the appropriate replacement(s).

If you receive incorrect merchandise, please return it (at our cost) unmarked and unopened. We’ll provide you with a return label and return form so you can send us all original packing materials. Please include the return form enclosed with your order.

If possible, use the original shipping carton and packing materials to return either damaged or incorrect merchandise. Then just drop it in the mail or with an authorized carrier like UPS or FedEx (depending what label you’ve been provided with).

Please note that it takes us 3 to 5 business days to process exchanges once the merchandise arrives at our company headquarters.

The return mailing labels sent are valid only for returns shipped within the U.S.

Each return mailing label is coded for a specific shipment. Please do not include items from other orders, or other shipments from the same order, in the same box, or this will complicate the exchange process. Each damaged shipment must be returned using a separate shipping label provided.

Orders that were delivered more than 10 days ago are not eligible for exchange, unless contact with Mind & Body Products has been made first and the merchandise is already in route.

Unless a product is damaged during shipment, or the incorrect item is sent, all sales are final. We do not accept any other types of returns for any other reason.

To contact us regarding any questions regarding any portion of this policy, please call us at 920-739-1259 or email us at info[at]mindandbodyproducts[dot]com.

Updated: 9/20/2008

 

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